Refund and Returns Policy
Last Updated: May 9, 2025
Returns
We want you to be completely satisfied with your purchase. If you’re not satisfied, you may return the item within 30 days of receipt.
Conditions for Returns:
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- A receipt or proof of purchase is required.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [support@itskmei.com]
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [support@itskmei.com] and send your item to:
ITSKMEI Returns Department
[No. 2 Xinhe Street, Ma’antang Community, Bantian Street, Longgang District, Shenzhen]
Shipping
To return your product, mail it to:
ITSKMEI Returns Department
[No. 2 Xinhe Street, Ma’antang Community, Bantian Street, Longgang District, Shenzhen]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
